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Housekeeping
Streamline cleaning tasks, simplify scheduling, and optimize resource utilization for efficiency
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Maintenance
Maximize equipment uptime, minimize unnecessary costs, and extend asset life span efficiently.
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Guest Messaging
Facilitate real-time guest communication, increase engagement and satisfaction levels.
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Feedback
Collect, analyze and immediately act on feedback for complete guest improvement.
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Guest Request
Facilitate real-time guest interaction in-app, receive & address requests faster, increase satisfaction levels.
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Mobile check in
Effortlessly streamline the check-in process for a hassle-free arrival experience.
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Lost & Found
Efficiently track & return lost items to guests, manage storage, and reduce inconvenience.
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Guest Experience
Enhance guest satisfaction through personalized communication, service delivery, and feedback management.
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Schedule Task
Assign tasks efficiently, improve staff productivity, and streamline your Hotel operations.
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Attendance
Manage employee clock-in/clock out time & payroll. Enhance accountability & productivity
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Employee Rewards
Incentivize and recognize staff. Improve performance and increase job satisfaction.
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Inventory
Efficiently track & manage order, purchases, stock levels. Control cost and wastage.
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Employee Scheduler
Optimize scheduling, save time, reduce errors & conflicts, and enhance labor management .
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Complaint
Resolve issues faster, prevent negative reviews online, and foster guest loyalty.
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Brand Compliance
Maintain brand consistency & follow regulation guidelines by enforcing standards efficiently.
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- Increased Employee Accountability
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- Well-timed Maintenance Activity
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- Resolve all Issues without Delay
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- Offer great Service Consistently
How Does It Work?
Receive complaints. Automatically notify the relevant staff for efficient tracking & quick resolution.
1. Record Complaints
Capture customer complaints or issues in a systematic and organized way. Automatically raise tickets for the same.
2. Assign Responsibility
Based on the nature of the complaint, determine who’s best equipped to handle the problem & allocate the task to that person or team.
3. Track Progress in real-time
Monitor complaint status & actions taken to address it. Identify bottlenecks or delays. Allow timely intervention & avoid further problems.
4. Resolve & Communicate
Resolve quickly & inform the guest of the resolution and steps taken to prevent the issue from recurring. Build service reputation, trust & loyalty.
what NexTap Complaint can do for you
Felxible Tickets
Allow staff, guests & management to raise tickets with ease. Keep progress transparent. Filter complaints by assignee, priority, dates, or status.
Rich Attachments
Allow direct upload of images/videos, take notes, handle checklist, and help your team reach to the ground root level of every problem.
Escalation
Set guidelines to dictate when a complaint should be escalated. Use criteria such as severity, unresolved duration, impact on guest experience, etc. Provide appropriate compensation for any inconvenience.
Customize Notifications
Ensure that every concerned staff member is automatically updated on the progress of complaints, resulting in increased efficiency.
Analytics Handling
Monitor regular or repeat complaints, time spent and solution used. Track guests’ mood at the time of complaint & post resolution.
Cost Management
Record the expense done on free upgrades or complimentary services provided as compensation to guests for their poor experience.
Easy tracking
The absence of proper complaint documentation leads to blame games & unresolved customer issues, hindering business growth. Maintain a transparent digital record with responsible department and employee information and real-time progress status. Establish accountability & encourage ownership, aiding timely resolution of complaints.
Timely Resolution
Mere documentation isn’t going to cut it. Ensuring timely resolution of complaints is crucial. Use an escalation metric; where managers can specify & configure as to when a ticket needs to escalate & under what context. Assist employees in resolving issues quickly, promoting a sense of urgency among staff.
Analyze & Improve
Monitor the common patterns behind guest complaints. Use insights to flag areas of repeat issues. Uncover issues that are crippling your operations. Monitor what type of complaints take maximum time to resolve. Arrange meetings & training to resolve them faster. Create a positive online reputation
