Frequently Asked Questions

Certainly! In fact, our kiosks are at Level 1 which is the highest level of PCI compliance.

Our kiosks are designed to operate on a standard 110v outlet and require a hardwired internet port at the lobby location. We highly recommend a fiber internet connection for optimal performance.

To maintain the kiosk, you only need to restock the printer paper, cash dispenser, and key dispenser. We recommend performing internal air dusting every six months to ensure that the equipment remains breathable and cool.

Typically, it takes around 4-6 weeks to fulfill an order for our interactive kiosk. However, presently we are informing our clients that the lead time may be longer, ranging from 8-12 weeks after contract signing. This is because of the global chip shortage caused by the Covid pandemic, which may require additional time.

No, our kiosk has been designed specifically for Front Desk operations. It can handle walk-in, reservation check-in/ Mobile Check-ins. It can also accept credit cards, cash payments, verify IDs and have guest sign registration cards. On top of that, it comes with NexTap comprehensive Hotel Management App, hence customizable is not possible.

The NexTap Kiosk streamlines the check-in experience by automating the check-in and check-out processes and dispensing key cards, while allowing employees to attend to other duties. Additionally, this technology helps managers in enhancing their productivity and efficiency. Moreover, hotels can significantly reduce labor costs by employing our kiosks.

No. We only offer 1 type of kiosk. Apart from that we have a comprehensive Hotel Management App. These two things come together to create a one-stop solution for all your operations

The Kiosk is a one time purchase. And we have subscription plan for our remote front desk assistance depending upon your requirements. To check the pricing plan. Click here

Yes, our Kiosks have a receiver/dispenser for cash which enables guests to carry cash transactions with ease.

Yes! The Kiosk will use property's existing credit card terminals, so there will be no need to change the merchant services. Payments will be processed in the PMS, and funding will remain as normal.

No, there is no need. The remote agent will directly use your Hotel's existing PMS to manage the front desk, just like an on-site agent would.