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Housekeeping
Streamline cleaning tasks, simplify scheduling, and optimize resource utilization for efficiency
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Maintenance
Maximize equipment uptime, minimize unnecessary costs, and extend asset life span efficiently.
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Guest Messaging
Facilitate real-time guest communication, increase engagement and satisfaction levels.
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Feedback
Collect, analyze and immediately act on feedback for complete guest improvement.
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Guest Request
Facilitate real-time guest interaction in-app, receive & address requests faster, increase satisfaction levels.
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Mobile check in
Effortlessly streamline the check-in process for a hassle-free arrival experience.
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Lost & Found
Efficiently track & return lost items to guests, manage storage, and reduce inconvenience.
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Guest Experience
Enhance guest satisfaction through personalized communication, service delivery, and feedback management.
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Schedule Task
Assign tasks efficiently, improve staff productivity, and streamline your Hotel operations.
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Attendance
Manage employee clock-in/clock out time & payroll. Enhance accountability & productivity
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Employee Rewards
Incentivize and recognize staff. Improve performance and increase job satisfaction.
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Inventory
Efficiently track & manage order, purchases, stock levels. Control cost and wastage.
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Employee Scheduler
Optimize scheduling, save time, reduce errors & conflicts, and enhance labor management .
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Complaint
Resolve issues faster, prevent negative reviews online, and foster guest loyalty.
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Brand Compliance
Maintain brand consistency & follow regulation guidelines by enforcing standards efficiently.
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- Competitive Advantage
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- Operational Efficiency
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- High Guest Satisfaction
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- Enhanced Reputation
How Does It Work?
Start building stronger relationships with guests today.
1. Collection
With post-check out, mid-stay, in-restaurant feedback - reach and measure guest experience at every touchpoint across multiple channels.
2. Analysis
Get survey-based reports, location-based reports and filter by staff. Additionally, see team and staff performance reports.
3. Reporting
Enable key stakeholders to view guest feedback. Set real-time alerts & notifications to keep them informed for prompt action.
4. Action
Follow-up with guests. Encourage testimonials & reviews from Happy guests. Offer compensation for unhappy guests
What NexTap Feedback can do for You
Customizable Queries
Create your own set of questions to guage the customer satisfaction score better. Choose from an array of available options or create custom, personalized prompts to build your own template.
Multilocation Support
Handle the reviews & responses for all your properties centrally. Maintain brand tone, monitor and compare performance of each property, team and staff members. Organize trainings better.
Turn feedbacks into Tasks
Create tasks for concerned staff/team against all negative experiences, flag or mark them as urgent. Follow-up with the guests, ensure swift action, and close the feedback loop.
Reviews Redirecting
Promote for free. Flaunt all great ratings & reviews. Automatically share positive reviews across renowned travel websites and social media. Improve Hotel ratings. Attract more visitors.
Actionable Insights
Gain valuable insights to drive impactful change. Analyze guest sentiment. Make informed decisions in a timely manner. Positively influence the guest experience.
Multilingual Support
Cater to guests from different parts of the world with a Multilingual support. Eliminate any language barriers and ensure inclusivity.
Create your Surveys
Build and customize engaging surveys in minutes with an easy-to-use presets/editor. Conduct interactive surveys, polls quizzes. Use custom variables, attributes, pre-fill fields to make responding and reporting easy.
Set a variety of Feedbacks
Capture in-detail feedback about every aspect of their stay, from check-in experience to amenities like pool, gym, spa. From hospitality to restaurant food, cover everything extensively. And encourage loyalty program sign-ups.
Analyze and Act Effectively
Get survey summary, understand patterns. Filter & export responsese. Respond in real time. Create reports, monitor CSAT, CES & NPS Surveys to know customer loyalty, satisfaction. Transform any poor experience into a good one.
