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- Facilitate Easy Conversation
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- Deliver Personalized Service
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- Enhance Guest Engagement
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- Increase Hotel Revenue
How Does It Work?
Send direct, automated, or broadcast messages to your guests for an elevated experience.
1. Pre-arrival Messaging
Send automated messages upon reservation & provide important information such as check-in & check-out times.
2. Take Confirmation
Message guests to confirm arrival time, send mobile check-in link, update on room status, number, facilities, etc.
3. In-Stay Messaging
Stay in touch with guests. Share app link for complete access. Provide information such as WiFi credentials & nearby POIs. Upsell amenities.
4. Post Departure Messaging
Follow up with guests. Take Feedback on their experience. Send Loyalty program form & promitional broadcast messages.
what NexTap Guest Messaging can do for you
Automated Messaging
Automate repetitive questions away. Set your responses to FAQs once, and you’ll never have to answer them manually again.
Custom Templates
Use fully customizable templates, while using guest names. Automate workflow based on guest responses. Create a blend of chatbot & personalized messaging.
Bulk Messaging
Send out a single broadcast message to multiple recipients. Easily convey upcoming events, safety drills, or other important information. Save time & resources.
Multilingual Support
Take note of guests preferred language. Automatically translate & send messages in the language they're comfortable with. Get quick response. Add a personal touch.
Secured Communication
Use secure encrypting. Ensure that guest information stays protected and messages are not intercepted or compromised.
Opt-out Choice
Include an unsubscribe option, allow guests who do not want to receive messages can easily opt-out. Manage reputation by not spamming.
Leverage Automation
Send automated messages welcoming the guest & providing them with important information such as check-in and check-out times. Send Instant booking confirmations and reminders, payment reminders, thank you messages, travel alerts, feedback requests and much more automatically.
Increase RoI
Promote hotel services and add-on amenities. Send messages for last minute deals, events, and parties. Upsell and cross sell room upgrades, and activities or tours. Solicit feedback, reshare reviews on social media or travel portals to generate more business.
Personalize Communication
Make it easy for your guests to use their preferred messaging app. Create a personal connection with guests to get a better control over their experience. Build lasting relationships. Set tones for all kinds of messages, stay in touch, resolve complaints, send offers & incentives to encourage returns.
