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Housekeeping
Streamline cleaning tasks, simplify scheduling, and optimize resource utilization for efficiency
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Maintenance
Maximize equipment uptime, minimize unnecessary costs, and extend asset life span efficiently.
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Guest Messaging
Facilitate real-time guest communication, increase engagement and satisfaction levels.
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Feedback
Collect, analyze and immediately act on feedback for complete guest improvement.
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Guest Request
Facilitate real-time guest interaction in-app, receive & address requests faster, increase satisfaction levels.
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Mobile check in
Effortlessly streamline the check-in process for a hassle-free arrival experience.
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Lost & Found
Efficiently track & return lost items to guests, manage storage, and reduce inconvenience.
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Guest Experience
Enhance guest satisfaction through personalized communication, service delivery, and feedback management.
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Schedule Task
Assign tasks efficiently, improve staff productivity, and streamline your Hotel operations.
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Attendance
Manage employee clock-in/clock out time & payroll. Enhance accountability & productivity
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Employee Rewards
Incentivize and recognize staff. Improve performance and increase job satisfaction.
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Inventory
Efficiently track & manage order, purchases, stock levels. Control cost and wastage.
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Employee Scheduler
Optimize scheduling, save time, reduce errors & conflicts, and enhance labor management .
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Complaint
Resolve issues faster, prevent negative reviews online, and foster guest loyalty.
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Brand Compliance
Maintain brand consistency & follow regulation guidelines by enforcing standards efficiently.
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- Increased Efficiency
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- Streamlined Communication
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- Improved Experience
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- Boosted Revenue
How Does It Work?
Smart stay in the palm of your Guest's hand.
1. App Download
Guests download the app via app/play store, using download link in a message or by scanning a QR code at the Hotel and get access to a comprehensive Dashboard
2. Request Placing
Guests can then requests room-service, housekeeping, laundry, maintenance, F&B, or various other services offered by the Hotel.
3. Smart Notification
The app then sends a notification to the concerned team/staff for prompt action. The guest gets real-time notifications on request/order status.
4. Quick Feedback
Guests are encouraged to rate their experience with the hotel's services in real time so that any & all complaints can be resolved timely. Ensuring a positive review.
what NexTap Guest Requests can do for you
Request Anything
Enable guests to request anything from a Wake-up call to a Stay Extension right from the app. This module is your concierge, housekkeping, restaurant, tour-guide & more.
Optimised Communication
Remove communication barriers by offering a Guest Dashboard where they can chat live your staff; enquire, and request services easily.
Customized Menus
Forget printing & reprinting room-service menus, spa or tour packages etc. Add customized menus with your brand’s theme and Dynamic pricing.
Request Tracking
Allow guests to see the status of their request & progress of their order, in real-time. Make things transparent with simple tags like 'in-progress', 'open', 'completed' etc.
Payment Integration
Let your guests make payments for all their orders, add-on services, amenities and even their entire stay from the app itself. Serve flexibility & comfort.
Smart Analytics
Monitor & manage guest service orders. Capture guest demographic info. Get more insights into your customer base. Track usage, sales, and revenue.
Digitize your Services
Give direct access to everything your Hotel has to offer. Room Service, Ordering, Spa appointments, taxi booking, and more! Enable guests to request Housekeeping or Maintenance, report Lost & Found items, provide feedback & chat live. Share your Property Compendium, send out announcements, alerts & reminders. Go mobile!
Create your Experience
Customize your app’s visuals and content to go with your brand’s tone. Add property information, pages the way you want. Leverage a dynamic menu builder. Provide as much information as you can to minimize calling. Offer easy to use dashboard and app flows. Get real-time updates. Follow up actively. Ensure operational efficiency.
Increase your Revenue
Save unnecessary expense on paperwork & printing physical menus. Upsell upgrades or ancillary services. Highlight & Promote special offers on the app for maximized reach. Monitor guest behavior & usage for targeted marketing campaigns. Let guests promote you on social media/ travel sites. Leverage the module as a channel for driving sales and growth.
